We have only had an estimate at this point but I will say this, the professional experience we had with this company was wonderful! The technician that came out, Kaleb, was knowledgeable and polite and knew how to explain things to us in a way we would understand! They also came the same day we called in the middle of the busy season! After our evaluation today we are very satisfied with the price we were given for repair and very satisfied also with the amount of time it would take to have our system repaired!! (Not replaced at this time)!! We used another company for the last 5 years and I am convinced at this point that we were given horrible service and advice on our unit! After our repair with Johnston Cooling and Heating I will update our review and confirm the service we receive but if it goes anything like our estimate did.... I feel confident it will also be a 5 star review!! These guys are top notch and professional and affordable!! Thank you Jason and Kaleb for an excellent job today and we are looking forward to using you guys as our “go to guys” in the future!!
We've had Johnston troubleshoot our system twice now; both times, they identified the problem quickly and had it working again promptly. They've scheduled appointments promptly (either same day or next day), prices have been reasonable, and the technicians have been polite, friendly, and, respectful. We have been well pleased with their service and will continue to hire them as needed!
Great Service and knowledgeable, polite tech - overall a painless experience and even signed up for their GOLD service plan due to the overall performance here at my home today
I have a home that is over 100 years old with many challenges and distressing surprises. Jason and his crew have been able to redo , reroute and, in general, just make things work in a place never meant for air conditioning. They worked here into the night and showed up on a holiday in the middle of a heatwave. All of the crew are very courteous and professional.
They are EXCELLENT! It started at 12:30 on Friday and was super hot. They came on that day Friday)at 8:00 pm. No other company around Roanoke would even answer there phone or they said they would see us next Friday. It was 95 degrees outside. Kaleb was so nice. He figured the problem out and had the part so he fixed it while he was here. AA++. I will always be calling them!
I called in the afternoon, they had two guys show up by 5:30 pm, fixed the problem, and were polite and respectful. They got the a/c working asap for my home daycare. Hearts go out to this company. So far, so good.
Will was our technician who had been to our house before when we bought here at Smith Mountain Lake. Very kind and well mannered. He gave us a suggestion as to how to help us put less stress on our unit. Very affordable. We will be using Johnston in the future, we have had two good experiences with Will and the company.
Prompt and very nice.
They were promptly responsive and helpful
Timely and professional
Took time and pains to understand the problem, then discussed the repair plan, then did the work in record time.
he came when he said he would
Awesome experience all around ! Very professional.
Arrived on time and the inspection was thoroughly done and no problems was found. Looking to sign a service contract with this company.
My husband,mom and myself were extremely impressed by the Gentlemen that handled our furnace and the fact that they came so far away to work on it. They really know what they are doing and the price was right. This guy's never had a chance to eat and called to let us know they were going to be late due to being tied up with their previous job and see if we still wanted them to come.
Rebuilt heat pump, replaced the major components. Made sure all was well before he left. Was on time both days. It has been 5 months since he was here and still working better than ever. GREAT company.
Very professional shows up on time, and did work asked for , plus did something extra that he seen we needed. Very good Company. I highly recommend. Thanks home advisor and JJ.( jj is one who did the work).
They're good. But this is a busy time of year for them. So be patient.
My technician was very knowledgeable about my situation and very professional. Good Job Johnston Cooling and Heating.
William was wonderful - he did an excellent job on cleaning the ducts in my old home - he worked so hard and was so pleasant to have around!
The technician worked steadily throughout the day, and cleaned up any mess.
The only thing I would say that is the worker was almost an hour late, other than that the overall experience was good.